Customer Support Resolution Agent

Production use case: support teams need agents that combine ticket text, order state, policies, and safe workflow recommendations.

This project uses Nebius through LangChain with tools for KB search, order lookup, and draft-only refund/replacement recommendations.

Run

python -m venv .venv
source .venv/bin/activate
pip install -r requirements.txt
cp .env.example .env
# add NEBIUS_API_KEY
python main.py

Production Pattern Demonstrated

• Ticket triage and prioritization
• Policy-grounded responses
• Draft-only actions with approval flags
• CRM-ready internal note
• Tool audit trail